Top 10 Customer Service Skills for Your Resume

Top 10 Customer Service Skills for Yur Resume 10 Customer Service Skills for ResumesJanuary 24, 2019 By Jess Chen Reviewed by Mark Slack, CPRWLooking for skills to put on your customer tafelgeschirr resume? Check out our list of top 10 customer tafelgeschirr skills to make your resume really stand out.Make a Resume in MinutesIf the job youre seeking is in the customer tafelgeschirr field, youve got to develop the key skills that make you an appealing candidate. These skills should bolster your ability to assist customers in resolving their issues, while also ensuring that customers walk away happy.Employers understand the importance of stellar customer tafelgeschirr, so when theyre recruiting, theyll be on the lookout for applicants with resumes that promote their awesome customer service skills. TipYour resume objective is the first thing the hiring manager will see when they review your resume. Read our guide to writing an effective customer service resume objective (with examp les).Here are the top skills you should incorporate into your customer service skills resume1. CommunicationWhen youre assisting customers, you need to be able to convey information clearly and concisely to the customer so that they can resolve their issue without added confusion. Not only are the words you choose important, but conveying your message with tact can also be equally important in determining if your communication with the customer is ultimately effective.How to Convey Communication Skills On Your ResumeHeres an iabsprache bullet point from our call center representative resume sample.Handle 50+ customer interactions per day, giving detailed, personalized, friendly polite service to ensure customer zurckhaltenNotice how the inclusion of 50+ customer interactions quantifies the applicants experience, which clearly expresses to employers just how heavily communication features in the applicants daily duties. TipThe adjectives used to describe these interactions also rea ssure employers that the communication is both effective and courteous, which is ideal for a customer service professional.2. TechnicalWorking in the customer service industry requires you to use specific software and equipment that enhances your ability to help customers. Outside of the usual Microsoft Office tools, youll need to adapt to customer support software such as Blazedesk or LiveChat, as well as familiarize yourself with any new software that your company decides to adopt.How to Convey Technical Skills On Your ResumeLets take a look at an excellent bullet point from our customer service resume example.Trained two new employees in how to use Kayako, entering customer data and organizing customer interaction logsNotice how this applicant directly names Kayako, a customer service software, while describing how he what he has used Kayako for in his daily duties. He also trained other employees on how to use Kayako, which is a definite plus because it shows managerial potentia l.3. InterpersonalCustomer satisfaction is a great way for employers to assess an employees interpersonal skills.Interacting with people is a key part of customer service. If you have stellar interpersonal skills, your approachable demeanor and ability to cultivate friendships is a valuable asset that will help you build stronger customer relationships that benefit your company. TipRemember youre going to be the face of your company for customers, so it pays to be a personable one.How to Convey Interpersonal Skills On Your ResumeLets return to another well-crafted bullet point from our customer service resume example.Received an average 85% customer satisfaction rating to date, 15% higher than company averageCustomer satisfaction is a great way for employers to assess an employees interpersonal skills. This is because customers are unlikely to give customer service agents high ratings if they werent treated well, even if their questions were ultimately answered.4. Problem SolvingWh en a customer comes to you to resolve an issue, you need to have the problem solving skills necessary to effectively deal with the issue at hand, no matter what it is.When a customer comes to you to resolve an issue, you need to have the problem solving skills necessary to effectively deal with the issue at hand, no matter what it is. This skill is also related to conflict resolution. TipIf the customer is angry and has a problem with your company, youll also need to know how to de-escalate the situation and resolve the matter of contention efficiently.How to Convey Problem Solving Skills On Your ResumeLets take a look at our customer service representative for another exemplary bullet point for you to consider.Research complicated cases without prompting to provide mora comprehensive service to customersThis professional experience bullet point is an excellent example of our applicant proactively seeking out information to solve a problem and provide better customer service. Since the research welches done without prompting, it shows initiative and reinforces how this applicant is a capable employee.5. PatienceThis ability to stay collected at all times is an important weapon in the arsenal of a customer service agent that your employer definitely appreciates.Whether the customer is having a bad day and takes it out on you or just has an asinine question, customer service representatives need to have a lot of patience to field all of these queries without losing their cool. TipIf you blow up at customers, you risk damaging your companys reputation and turning away paying customers of your product or service.How to Convey Patience On Your ResumeLets check out our customer service representative resume sample for a notable bullet point.Remained courteous and calm at all times, even during moments of intense customer displeasureBeing able to stay cordial, even in the face of intense customer displeasure provides evidence of this applicants large reserves of pa tience. This ability to stay collected at all times is an important weapon in the arsenal of a customer service agent that your employer definitely appreciates.6. Knowledge of Product or ServiceSince youre presenting yourself to the customer as an expert or authority on the field of your product or service, you need know everything about it so that customers have confidence in you and the solution you offer.Whether your company specializes in a product or service, as a customer service professional, you need to be extensively familiar with it. TipSince youre presenting yourself to the customer as an expert or authority on the field of your product or service, you need know everything about it so that customers have confidence in you and the solution you offer.How to Convey Knowledge of Products or Service On Your ResumeHeres an example of a well-written bullet point from our call center representative resume sample.Memorized entire line of company products services, including pric es and special discountsIn this professional experience bullet point, the applicant notifies the employer that he welches able to familiarize himself with the entire catalog of the companys products and services. TipIf the applicant has memorized everything there is to know about the companys products and services, hell be able to provide better customer service.This is what makes this memorization bullet point especially appealing to employers.7. Time ManagementAs a customer service agent, its unlikely that youll be helping one customer at a time. In times like this, excellent time management skills come in handy. You need to know how to balance multiple tasks at once and solve them all in a timely manner. TipTo foster time management skills, you need to know yourself and your working habits very well, and use them to your advantage.How to Convey Time Management Skills On Your ResumeLets take a look at this quality bullet point from our customer service representative resume samp le.Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling servicesHaving the bandwidth to handle 90+ calls daily requires exceptional time management skills. Employers know that without the ability to productively use his time, the applicant wouldnt have been as efficient or as accomplished, which is why this is an effective professional experience bullet point.8. EmpathyEmpathy is the ability for someone to understand the feelings of another person as if he or she had experienced them him or herself.Empathy is the ability for someone to understand the feelings of another person as if he or she had experienced them him or herself. This ability is incredibly useful for people in the customer service field because it allows these agents to better understand where customers are coming from so that they can help customers out more effectively.How to Convey Empathy On Your ResumeHeres a mode l bullet point from our call center representative resume sample.Handle 50+ customer interactions per day, giving detailed, personalized, friendly polite service to ensure customer retentionThe use of the word personalized in this professional experience bullet point indicates that this applicant has the capacity to take in the customers circumstances and reflect back what they need. This is an exercise in empathy that makes the applicant a valued customer service professional.9. AdaptabilityCustomers can throw a wrench into things with unexpected requests, so having the quick wits about you to adjust to the new circumstances at hand is a prized quality. TipIf youre a customer service representative who is able to switch from one situation to the next without breaking a sweat or panicking, customers will feel better about entrusting you with their affairs.How to Convey Adaptability Skills On Your ResumeHeres a praiseworthy bullet point from our customer service representative resu me sample.Learned how to use Kayako and Zendesk customer service software, as well as Parcel Audit to track shipments and report on movementIn this professional experience bullet point, notice how this applicant had to learn how to use multiple customer service tools over the course of his job. This shows how he had to adapt to new situations and wasnt afraid to pick up new expertise along the way, which is a highly valued trait in customer service agents.10. Multiple LanguagesSpanish is a highly valuable language to know in the customer service field.If youre polylingual, you have a definite advantage over any customer service applicants who are only proficient in one language. Customers feel more comfortable speaking to someone in their native tongue, so if you can reach out to them in their first language, your customer will undoubtedly be impressed. TipBonus points if youre fluent in more than one of the commonly spoken languages.How to Convey Multiple Language Skills On Your R esumeFor the final time, lets revisit our call center representative resume sample for a first-rate bullet point.Conversational in Spanish (able to meet all customer service requirements with Spanish speakers)Spanish is a highly valuable language to know in the customer service field. According to Statistical Atlas, 13.1% of households in the United States speak Spanish at home. This means that by being conversational in Spanish, this applicant has a distinct advantage because he is able to provide customer service in the native language of the large number of Spanish speakers in the States. TipDid you study a foreign language in school? Learn how to incorporate this extracurricular activity into your resume.

Why Honing Your Transferable Skills is a Career Move You Cant Skip

Why Honing Your Transferable Skills is a Career Move You Cant Skip Lisa Smith-Strother,Sr. Director and Global Head of Employer Brand and Diversity Brand Talent Acquisition at Ericsson, is responsible for leading the Global Employer Brand strategy across her companys social and digital channels in over 180 countries so she loves that her workplace is one that encourages innovation.Ericssons culture fosters your creativity and passion to quickly bring your ideas to life, whether implementing fresh strategies, refining old approaches, or taking on something brand new theres investment in the mission and in you to deliver, she says.Ericsson Is Hiring Browse Opportunities.Smith-Strother recently checked in with Fairygodanfhrer and shared her morning routine, her trick for powering down at night, and her favorite advice for job seekers.How long have you been in your current role, and what were you doing previously?Ive been in my current role for 4 years. Prior to my time with Ericsson, I was the Global Employer Brand Director at AstraZeneca Pharmaceuticals where I led and delivered employer branding/recruitment marketing strategies, social/digital media, candidate attraction, and onboarding solutions/platforms for 7 years.Whats the first and last thing you do at work every day?First, I look at my goals to make sure Im moving toward them and consider if I need to make slight adjustments. Then, I look at my Day Ahead checklist to see whats ahead and review what Ive completed.I get my mental calisthenics going (or powered down at night) by listening to one of my favorite marketing podcast while on the treadmill.Whats the fruchtwein unique or interesting aspect of your job, and what do you love most about what you do?I was doing marketing for many years before getting in the employer brand space, and Im delighted to be able to marry employer brand with my passion for marketing. I enjoy localizing employer brand strategies and seeing the results of our campaigns applyi ng our learnings and trying new tactics and ideas, such as Twitter ads during certain TV shows, a skill on the Amazon Echo platform, and cool virtual activities to name a few. I also like the global aspect of my role. I love being able to travel across the globe.Whats something you think most people (perhaps even current employees) dont know about Ericsson that you think they should?Innovation is truly in practice at Ericsson. Yes, we are a 5G leader, but we are also the developers of Bluetooth, as well as the language used in the development of Facebook. If you used your cell phone today, you most likely used an Ericsson network, as 40% of the mobile traffic runs on Ericssons networks.Ericssons culture fosters your creativity and passion to quickly bring your ideas to life, whether implementing fresh strategies, refining old approaches, or taking on something brand new theres investment in the mission and in you to deliver.Whats something youre especially good at at work?Motivatin g and encouraging a team during times of great change. And, keeping a teams eyes on the prize.What about outside of work?Im good at planning community events, activities, parties, and trips for large groups and my family. And, I really enjoy the coordination and getting people excited to take part. I guess its like planning a marketing campaign.What are you trying to improve on?My patience and work-life balance. Also, a key challenge (and area of improvement) is to not multitask when Im on the phone. I spend a lot of time on the phone and its easy to multitask when you are talking.... but, increasingly studies say its not good for your brain to multitask because you arent as effective in the long run.Whats your favorite mistake?I cant say making a mistake is a favorite. But, it would have to be early in my career, when I was setting up marketing segmentation buckets for a campaign. I didnt apply the correct selection criteria to a target group. It ended up messing up the campaign an d analysis in a terrible way. I often think of that error when discussing segmentation considerations today.Whats the one career move youve made that youre most proud of?Im most proud of leaving my 15 years of marketing expertise in the financial services field for a Recruitment absatzwirtschaft and Employer Branding opportunity. I was able to successfully transfer my marketing skill set to the HR Employer Branding arena and quickly apply my skills and knowledge so, whether I was marketing a financial product to an affluent market or trying to recruit a bioinformatic scientist, my marketing strategy and approach were similar.What are you currently reading/watching/listening to?Im currently reading K.L. Hammonds Branding Brand Identity, Brand Strategy, and Brand Development its a good refresh. Im also reading Known by Mark Schaffer to keep me up-to-date on Digital Personal Branding. For fun, Im reading Black Panther.In addition to marketing podcasts, I also regularly listen to clas sic RB and soft rock. I enjoy watching Madame Secretary and How to get away with Murder. Im still a loyal viewer of Greys Anatomy.Whats your 1 piece of advice for women who are looking for jobs right now?How about three pieces of advice borrowed from Arianna Huffington? I simply cant say it any better, and I strive to commit to this myself1. Dont be afraid to fail.2. Dont just go out there and climb the ladder of success. Instead, redefine success, because the world desperately needs it.3. Finally, remember that while there will be plenty of signposts along your path directing you to make money and climb up the ladder, there will be almost no signposts reminding you to stay connected to the essence of who you are, to take care of yourself along the way, to reach out to others, to pause to wonder, and to connect to that place from which everything is possible.And...the only thing I would add is to commit yourself to continually learn.Who is/was the most influential person in your lif e and why?My parents have been the most influential in my life. Theyve taught me so much, principally, the importance of committing yourself to continual learning and being respectful, humble, and thankful.In addition to my parents, it would have to beRosa Parks her quiet strength and conviction are so inspiring to me. And Shirley Chisholm her tenacity and forthrightness were amazing at that time. I applaud both for the many barriers they broke and for their pioneering achievements that opened the doors for many black women who followed.Whats the most memorable piece of career advice youve received?To be flexible, adaptable, and always open to learn something new. I continue to be a continual learner. I enjoy regularly listening to podcasts, attending conferences, taking classes, reading about my field, and building on my certificationsall to stay well-informed of whats going on in the digital marketing and employer brand landscape.What was the best quality of the best boss youve ev er had?She was incredibly flexible and hands off...but, provided great insight and guidance when necessary. She encouraged autonomy which gave me the space to grow, learn, and engage with leaders at all levels which she heartily supported.--Fairygodboss is proud to partner with Ericsson. Find a job there today